Terms & Conditions

By using our site and placing an order, you agree to the following Terms & Conditions. Please read them carefully before making a purchase.

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​1. General Information

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These Terms & Conditions apply to all visitors, users, and customers of our website. By accessing or using our site, you confirm that you are at least 18 years old or have permission from a legal guardian.

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We reserve the right to update or modify these terms at any time. Any changes will be posted on this page.​

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2. Products & Descriptions

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We do our best to display product colors, designs, and details as accurately as possible. However, slight variations may occur due to different screen settings, printing processes, or handmade elements.

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All products are subject to availability.​

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3. Pricing & Payment

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• All prices are listed in Hong Kong Dollars (HKD)

• We reserve the right to update prices without prior notice

• Payment must be completed at checkout through the available payment methods displayed on our site

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Your order is only confirmed once payment has been successfully processed.​

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4. Shipping & Delivery

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We offer shipping within Hong Kong only.

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Free Standard Shipping

• Delivery time: 3–4 business days

Express Shipping

• Cost: HKD 20

• Delivery time: 1 business day

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Orders are usually processed within 1 business day. Delivery times may be affected by public holidays, courier delays, or unforeseen circumstances.

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​5. Returns, Refunds & Exchanges

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All sales are final.

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We do not accept returns, refunds, or exchanges.

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If your item arrives damaged or you receive the wrong product, please contact us within 48 hours of receiving the shipment confirmation email, with your order number and photos of the item received. We will assist you accordingly.

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6. Order Cancellations

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We do not accept cancellations once an order has been placed, as processing begins immediately.

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7. Intellectual Property

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All content on this website—including designs, card artwork, images, text, logos, and branding—is owned by us and protected by intellectual property laws.

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You may not copy, reproduce, or use any content without written permission.

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8. Privacy & Personal Data

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We respect your privacy and handle your personal data in accordance with our Privacy Policy. By using our website, you consent to the collection and use of your information as described there.

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9. Limitations of Liability

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While we do our best to provide accurate information and smooth service, we are not liable for:

• Delays caused by shipping carriers

• Loss or damage caused by misuse of our products

• Interruptions or errors on the website

• Unauthorised access to customer information beyond our control

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Our maximum liability is limited to the value of your order.

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10. Governing Law

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These Terms & Conditions are governed by the laws of Hong Kong SAR. Any disputes will be resolved under Hong Kong jurisdiction.

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11. Contact Us

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If you have any questions, feel free to reach out to us at creative5to9@gmail.com